Frequently Asked Questions
Everything you need to know about shopping with By Roselyn. Can't find your answer? Our team is happy to help.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package. You can also visit our order tracking page and enter your tracking number to check the status of your delivery at any time.
Do you provide size information?
Yes. Every product page includes a detailed size chart with measurements in both inches and centimeters. We recommend measuring a garment you already own and love, and comparing those measurements to our size chart for the best fit.
Still unsure about your size? Feel free to reach out to our team — we are happy to help you find the perfect fit.
What is your return policy?
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect — in those cases, we will cover the return shipping costs.
Once we receive your return, please allow up to 14 days for the refund to be processed and credited back to your original payment method.
You can find our complete return policy here.
What should I do if my order arrives damaged?
We are sorry to hear that. If your order arrived damaged, please contact us within 7 days of delivery. Simply email us at hello@byroselyn.com with:
- Your order number
- Clear photos of the damage
- A short description of the issue
We will make it right as quickly as possible. Your satisfaction is our priority.
Do you ship to the U.S.?
Yes! We currently ship exclusively to the United States.
Processing time: 1–3 business days (Monday–Friday)
Shipping time: 7–12 business days (Monday–Friday)
Total estimated delivery time: approximately 8–15 business days from the date of purchase.
All orders include tracking so you can follow your package every step of the way. Please note that during peak shopping periods, delivery times may vary slightly.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay, through our secure checkout powered by Shopify.
All transactions are encrypted and processed securely — we never store your payment information.
Where do I enter my discount code?
You can enter your discount code at checkout. On the checkout page, look for the "Discount Code" field, type in your code, and click "Apply." The discount will be reflected in your order total immediately.
If you experience any issues, please do not hesitate to contact us.
How can I cancel my order?
You may cancel your order within 30 minutes of placing it by contacting us at hello@byroselyn.com. After this window, the order will already be in processing and cannot be cancelled.
You may still return the item after delivery following our standard return process.
Is my personal information safe?
Absolutely. Your privacy and security are important to us. Our store is built on Shopify, which uses industry-leading SSL encryption to protect your personal data and payment information.
We never sell, share, or distribute your personal information to third parties. For full details, please review our Privacy Policy.
Still have questions?
Our customer service team is here to help and responds within 12–24 hours on business days (Monday–Friday).