Shipping Policy

Shipping Policy

At ByRoselyn, we place great importance on clear, transparent, and reliable delivery.

Below you will find all important information about our delivery area, order processing, quality control, shipping times, and delivery procedures.

1. Delivery Area

We currently deliver to the United States only.

Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Please make sure that all details are complete and correct, including:

  • Full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Telephone number, if required for delivery

Incorrect or incomplete addresses may lead to delays, failed delivery, or returned parcels.

3. Order Fulfillment Process

To ensure quality and accuracy, every order goes through a structured fulfillment process.

Our fulfillment process usually includes the following steps:

  1. Your order is received and processed by our team.

  2. Order details are reviewed and prepared for fulfillment.

  3. After confirmation, items are sourced from our partner factories or prepared from available warehouse stock.

  4. Before shipment, items are inspected for quality, accuracy, and completeness.

  5. Once approved by quality control, your order is packed and handed over to the international shipping carrier.

  6. International shipping to the United States usually takes 7–12 business days.

This process helps us make sure your order is carefully checked before it leaves the warehouse.

4. Order Processing Time

Most orders are processed within 1–3 business days.

Processing takes place Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

5. Shipping Time

Once your order has been processed, inspected, packed, and handed over to the shipping carrier, the average shipping time to the United States is:

7–12 business days
Monday through Friday

Shipping time may vary due to:

  • Seasonal demand

  • Logistics or transport capacity

  • Customs clearance

  • Public holidays

  • High order volume

  • Weather conditions

  • Carrier delays

6. Total Estimated Delivery Time

Total delivery time includes both the processing stage and the shipping stage.

Estimated timeline:

  • Processing: approximately 1–3 business days

  • International shipping: approximately 7–12 business days

Estimated total delivery time: approximately 8–15 business days from the date of purchase.

Please note that these are estimates. External factors outside our control may affect delivery times. Our logistics team continuously monitors shipments and works to keep delays to a minimum.

7. Shipping Costs

Shipping is completely free on all orders.

There are no additional shipping or handling fees charged by ByRoselyn at checkout.

8. Secure Payment Options

We offer secure, SSL-encrypted payment methods.

Available payment options include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through our payment service provider. ByRoselyn does not store full payment card details on its own servers.

9. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

You can track your order here:

https://byroselyn.com/apps/parcelpanel

Please note that tracking updates may take 3–8 business days to appear after the package has left the warehouse. This is normal for international shipments, especially while the parcel is being transferred between logistics partners.

10. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect, incomplete, or undeliverable address provided at checkout:

  • The package may be delayed

  • The package may be returned to our warehouse

  • We may contact you to confirm the correct delivery details

  • A redelivery or suitable solution may be offered, depending on the situation

Please check your delivery address carefully before completing your order.

ByRoselyn is not responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided address details.

11. Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete.

If your package is marked as delivered but cannot be found, please contact us as soon as possible. We will gladly assist you in contacting the shipping provider and investigating the matter.

Please also check:

  • Your mailbox

  • Front porch or delivery area

  • Building reception or concierge

  • Parcel lockers

  • Neighbors or household members

12. Delays

While we do our best to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

  • Customs inspections

  • Carrier backlogs

  • Weather disruptions

  • High seasonal order volume

  • Address verification issues

  • International transport delays

If your order is delayed, our customer service team will assist you and provide updates where available.

13. Contact

If you have any questions or need assistance with your order or delivery, please contact our customer service team.

Email: hello@byroselyn.com
Telephone: +1 908 366 1670

Contact form:
https://byroselyn.com/pages/contact

Company Information

Shop Name: ByRoselyn
Company Name: MTT Global Holdings BV
Company Registration Number: 25 11 56 904

Email: hello@byroselyn.com
Telephone: +1 908 366 1670

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST

Our customer service team will usually get back to you within 12–24 hours on business days.

Business Address:
De Ruijterkade 5
1013 AA Amsterdam
The Netherlands

Warehouse Address:
Room 104, Block B
Kaicheng High-tech Park
Longhua District, Shenzhen
Guangdong, China