Return & Refund Policy

Returns, Refunds & Cancellations Policy

At ByRoselyn, we want every customer to enjoy a clear, elegant, and transparent shopping experience.

Please review this Returns, Refunds & Cancellations Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions stated in this policy.

2. Conditions for Returns

An item is eligible for return if:

It is unused, unworn, and undamaged
It is in its original condition
All original labels, tags, hygiene seals, and packaging are intact
The return request is submitted within the return period
The return is pre-authorized by our customer service team

Trying on items for fit, as you would in a retail store, is permitted.

If there are visible signs of wear, washing, stains, perfume, deodorant marks, alterations, or damage, a reduction in value may be applied. In some cases, the return may be refused.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report, please email hello@ByRoselyn.com with:

Your order number
Clear photos of the item
Clear photos of the original packaging
A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided.

Claims submitted more than 14 days after delivery may no longer qualify for a free replacement or refund.

4. Items Excluded from Returns

Returns are not accepted for:

Items with broken or removed hygiene seals
Personalized or custom-made products
Items damaged through improper use
Items showing signs of wear, washing, stains, perfume, or alterations

For hygiene reasons, underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed or broken.

5. Return Shipping & Restocking Fee

All approved returns must be shipped to the return address provided by our customer service team.

Customers are responsible for:

All return shipping costs
Selecting a shipping provider that supports international returns and customs clearance
Paying any customs duties, taxes, or handling fees
Ensuring accurate customs documentation
Ensuring the parcel is trackable and safely delivered

ByRoselyn is not responsible for return parcels that are delayed, rejected, lost, or returned due to customs issues, incorrect shipping methods, unpaid fees, or incomplete documentation.

Restocking Fee

A 15% restocking fee applies to all approved returns.

This fee covers inspection, processing, quality control, and inventory handling.

The same 15% restocking fee applies to:

Unopened packages
Parcels refused upon delivery
Parcels left unclaimed and automatically returned to us

Exceptions

The restocking fee may be waived only if the item arrived damaged or defective. Each case is reviewed individually.

6. Return Address

Returns must be sent only to the return address provided by our customer service team after your return request has been approved.

Returns sent to any other address, including our business address, cannot be processed.

Please do not send any return parcel before receiving written return instructions from ByRoselyn.

7. How to Start a Return

To request a return, please email hello@ByRoselyn.com with:

Your order number
The item or items you wish to return
The reason for return
Clear photos, required for damaged or defective items
Your full name
Your shipping address

You will receive return instructions within 24 business hours, Monday through Friday.

8. Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

Once order processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.

After delivery, a return may be requested in accordance with this policy.

Approved cancellation requests submitted after the 30-minute cancellation window may be subject to an 8% processing and restocking fee to cover payment processing, handling, and operational costs already incurred.

9. Refunds

Once your return has been received and inspected:

You will be notified of the outcome
Approved refunds will be issued to the original payment method
Please allow 5–10 business days for the refund to be finalized by your bank or payment provider

The 15% restocking fee, if applicable, will be deducted from the refund.

Original shipping costs are non-refundable. Optional insured shipping selected at checkout is also non-refundable.

10. How Discounts Work When You Return Items

If your order included a promotional discount, such as bundle deals, Stack & Save, or buy-more-save-more offers, and you return part of your order, your refund may be adjusted.

Discounts are recalculated based on the items you keep, not the items originally purchased.

Example

If you return one or more items and no longer meet the conditions of the original promotion, the discount may be removed or reduced, and your refund will be recalculated accordingly.

Refunds are always based on the final qualifying order value after returns.

A 15% restocking fee may apply, and return shipping costs remain the customer’s responsibility.

11. Store Credit

In certain cases, store credit may be offered at our discretion.

Store credit is non-refundable and can only be issued once per order.

12. Failed Delivery or Incorrect Address

If an order is returned due to an incomplete, incorrect, or undeliverable address provided at checkout, we may, at our discretion:

Arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or
Offer store credit as a gesture of goodwill, depending on the condition of the returned items

If the returned items are not in their original condition, a reduction in value may apply.

Additional shipping costs, customs fees, or handling fees may be charged before redelivery.

13. Policy Updates

ByRoselyn reserves the right to update or modify this policy at any time.

Changes take effect immediately upon publication on our website. The version published on this page is the current applicable version.

14. Contact Information

If you have any questions, our support team is happy to assist.

Email: hello@ByRoselyn.com
Phone: +1 980 317 2472

Contact form:
https://byroselyn.com/pages/contact

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